John with anew brand cooling is very professional and exceeds in customer service. We’re new to the area and our daughter’s air condition unit went out in this heat. John was responsive and very thorough and fair in quoting what work was needed and understood my daughters budget. He made the time to put in a new AC unit and was punctual and followed through on exactly what he quoted. John explained the process and then tested all aspects of the work after he was done.
The next day I asked if he could do service maintenance on my AC unit. Again, thorough, professional, and high level of customer service. He will definitely be our family AC guy!! Highly recommended!!
John was extremely helpful, honest, supportive and responsive! I was dealing with my absolutely awful home warrenty company and he was there answering my phone call every time to give me advice and answer questions. We finally settled on getting a whole new unit out of pocket and he was there the very next day! His prices are UNBEATABLE! You will not find anyone in the area that responds faster, is as knowledgeable or as affordable as Anew Brand Cooling!
John IS a pro! Installed new 5 ton split/unit in my house flawless. Very professional--knows his stuff too. He troubleshot the old system on a Wednesday, had the new units in his truck Friday--installed Monday. Cannot beat that service!!!
JOHN IS AWESOME!!!! JOHN WAS SENT OUT TO ME BY MY HOME WARRANTY COMPANY, CHOICE! HE CONTACTED ME ON A SUNDAY NIGHT TO GIVE ME HIS TIME OF ARRIVAL AND THEN ARRIVED EARLIER THEN SCHEDULED! WHICH WAS GREAT BECAUSE IT WAS ALREADY APPROACHING 100 DEGREES. JOHN WAS COURTEOUS AND WENT RIGHT TO WORK TO SEE WHAT WAS GOING ON. LONG. STORY SHORT, MY A/C HAD NO FREON AND WAS VERY BADLY RUSTED. HE CONTACTED CHOICE HOME WARRANTY WITH A RECOMMENDATION TO REPLACE DO TO THE. BADLY RUSTED COIL PANEL AND THEY DENIED REPLACEMENT BUT WOULD DO REPAIRS. WELL I HAD BEEN WITHOUT A/C FOR 3DAYS IN THIS HEAT AND JOHN SAID THE PARTS WOULD HAVE TO COME FROM VEGAS AND NO IDEA OF HOW LONG TO GET PARTS AS I WOULD NEED A NEW COIL PANEL!! I WAS NOT WILLING WAIT UP TO A MONTH FOR PARTS! OBVIOUSLY MY WARRANTY COMPANY, CHOICE, DID NOT CARE AS THEY WOULD NOT PAY FOR ANY PART OF A NEW INSTALLATION!! CRAZY. JOHN AND I DISCUSSED MY OPTIONS AND I DECIDED TO GO WITH A NEW. UNIT IF JOHN COULD MAKE THAT HAPPEN FAIRLY QUICK, OH AND I HAD A HOUSE GUEST!!
WITHIN 20 MINUTES JOHN HAD A NEW UNIT(YORK) FROM FT.MOHAVE AND A CRANE SCHEDULED FOR THE NEXT MORNING AT 5 A.M.. HE WAS RIGHT ON IT AND HIS ONLY CONCERN WAS TO GET ME UP AND RUNNING . HE ARRIVED AT 4 A.M. THE NEXT DAY AND BY 8:00 HE WAS GONE AND MY HOUSE WAS. ALREADY COOLING. HE WAS AWESOME.!!!. I THINK I GOT A GOOD PRICE CONSIDERING ALL THE. WORK AND EFFORT JOHN PUT INTO GETTING ME UP AND RUNNING. HE NEVER ONCE TRIED TO ADD CHARGES ON AS HE WENT LIKE SOME SVC COMPANIES DO. IT WAS AMAZING AND HE STAYED
IN CONTACT WITH ME THROUGHOUT THE WHOLE PROCEDURE!! I DEFINITELY FEEL THAT JOHN EFFORTLESSLY WORKED ON MY BEHALF.
For AC, I highly recommend Anew Brand Cooling. Very courteous and quick!
Our AC blower motor failed yesterday. I called everyone, and they were either closed or wanted to wait until today to diagnose. The owner of Anew was at my house within 30 minutes, diagnosed the problem, went back to his office and started to find replacement motors. This morning he found a direct replacement and fixed our AC this afternoon. We were only out for a little over 24 hours.
He came to do spring cleaning on two commercial AC units and was prompt and very courteous, showed a lot of interest in our well being and recommended a small part to be replaces and did so quickly and efficiently. Very reasonable rates and I totally recommend this service.
Such incredible service. John is amazing. We hadn't run our A/C in over a month and while we we're having guests stay over, there was no cold air coming through. Called him today (on a Sunday) which we were extremely grateful for him coming out and within 20 minutes he was here and it was an easy fix. He was able to give us a Veteran discount which as an A+ in our book. If you're looking for quality work and amazing customer service, keep John and A New Brand Cooling in your pocket for all your A/C needs. 👍🏼